Shipping policy

Return shipping will be the responsibility of the customer. We will pay for the outbound shipping on any exchanged items (within the US only).  Freight for all other shipping methods is the responsibility of the customer. Customers may use any shipping method to send returned items back to us, however, we recommend the shipping method include a tracking number and insurance for the full value of the item(s) being returned. The customer is responsible for the item(s) until the package is delivered to our warehouse (including any lost packages or damages while in transit).

If you purchased a product from us that you wish to exchange for an alternative, you can return the item and email us at sales@officialsequipment.com and let us know which item(s) you would like to exchange.

Please note that it may take 5-10 days for a return to be received, inspected, and processed.

The customer is responsible for the actual price of shipping even if the shipping was free or discounted. In some cases, the actual price of shipping may exceed the amount originally charged for shipping, the difference in shipping cost will be deducted from any refund.

Refunds are applied to the payment method used at the time of purchase 5-10 days after the returned merchandise has been received, inspected, and processed.